Huntington Ingalls Industries COMPUTER SUPPORT 1 in Newport News, Virginia
COMPUTER SUPPORT 1
T54: Tech Services
External Job Description:
Process and monitors business, scientific, engineering, or other production batch job processing according to operating instructions. Observes equipment and processes via monitoring software and monitors consoles for operator messages or error indicators. Analyzes, documents and reports computer processing abends and hardware/software failures, determines cause, assesses alternative solutions, contact appropriate support personnel, implements corrective action and monitors to avoid recurrence. Ability to manage an increasingly complicated environment which consists of numerous servers, switches, applications and schedules of production batch jobs. Serves as an ambassador between different teams to resolve software and hardware failures and conflicts. Selects and loads input and output units with materials such as tapes and print forms. Operates peripheral equipment to perform various maintenance tasks. Develops, coordinates and maintains departmental operating procedures to ensure effective problem-solving. Provides network, computer and equipment problem resolution support to improve customer satisfaction in reliability, and availability. May perform clerical work incidental to machine operations such as labeling tape containers, maintaining production records, replenishing specified stock items, and distributing output materials.
This position requires 24X7, 365 days in a year support. Weekends and holiday shift work will be needed.
Understanding of the general and detailed aspects of the job, and their practical applications to problems and situations ordinarily encountered. Ability to work with systems that process on multiple platforms, for example zOS/390, UNIX and Windows. Knowledge of networking and distributed computing concepts. Knowledge of scheduling and monitoring tools such as Control-M, Tivoli and Network Manager. Focused on customer satisfaction.
Contacts are frequent with individuals representing other departments, and business units. Good verbal and written communications required for gathering/supplying details about job failures from/to analysts and communicating with management and team leads.
Consequence of Errors
Errors may be difficult to detect and would normally result in loss of customer business, material/equipment or have financial repercussions.
Limited supervision. No instructions needed on routine work and general instructions given on new lines of work or special assignments.
Auto req ID:
AA or other 2 year technical degree in related discipline and 0 years experience.
NN SHIPBUILDING (0265)
Huntington Ingalls Industries is America’s largest military shipbuilding company and a provider of professional services to partners in government and industry. For more than a century, HII’s Newport News and Ingalls shipbuilding divisions in Virginia and Mississippi have built more ships in more ship classes than any other U.S. naval shipbuilder. HII’s Technical Solutions division provides a wide range of professional services through its Fleet Support, Integrated Missions Solutions, Nuclear and Environmental, and Oil and Gas groups. Headquartered in Newport News, Virginia, HII employs nearly 37,000 people operating both domestically and internationally.
Relocation assistance will be available
Newport News-Virginia-United States
US Citizenship Required for this Position:
Equal Opportunity Employer - Veterans/Disabled Welcome. U.S. citizenship required for most positions.